FAQ

HSA/FSA

• Can I split a purchase across multiple HSA/FSA cards?
• How do I use my HSA or FSA to buy skin care at Dermalogica?
• I didn't receive my Flex receipt email. What should I do?
• My FSA requested more information after I submitted my receipt. What now?
• Shop Pay keeps appearing. How do I check out with my HSA/FSA card?
• What if I don’t have an HSA or FSA card? Can I still use my benefits?

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professional inquiries

• Can I open a Dermalogica business account?

international

• Do you ship to Vietnam?
• Do you ship to the United Kingdom?
• Do you ship to Ukraine?
• Do you ship to Turkey(Türkiye)?
• Do you ship to Thailand?
• Do you ship to Switzerland?

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miscellaneous

• How do I contact customer support?
• Is Dermalogica hiring?
• Do you have an affiliate program?
• Do you have an influencer program?
• Can I sign up to receive PR packages?
• Can I buy a gift card?

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product information

• Where is Sheer Tint SPF 20?
• Is Dermalogica planning to release tinted skincare in the future?
• Can I use your mineral sunscreens under makeup?
• Will the mineral tint provide coverage like foundation or BB cream?
• I’ve seen a tint in some Dermalogica sunscreens. Are those tinted moisturizers?
• Do your mineral tint sunscreens come in different shades?

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sustainability

• Are your products cruelty free?
• Are your products vegan?

Afterpay & Klarna

• How do I return an item purchased with Klarna?
• When will my items be delivered if I use Klarna?
• What products are eligible for Klarna?
• Does Klarna have late fees?
• I purchased with Klarna. What happens if I don’t pay for my order?
• Are there requirements to use Klarna?

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website

• Does Dermalogica offer price matching?
• What is Face Mapping?
• Does Dermalogica offer discounts?
• How do I update my account information?
• Is there a place where I can report a problem or make a suggestion?

in this together - clean touch certified

• clean touch certificate

pro insider

• What if I’m using PayPal, Apple Pay, Afterpay, or Klarna for my Pro Insider purchase?
• I don't see my Pro Insider discount?
• Are students eligible for Pro Insider?
• How do I join the Pro Insider Program?
• Can I use Pro Insider products for my business?
• Do I receive shipping perks as a Pro Insider member?

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authorized retailers

• Does Dermalogica retail on Amazon?
• authorized retailers

returns

• Why does my return say "order not found"?
• Can I ship multiple returns together?
• What is your return policy?
• Are there items that cannot be returned?
• What items are eligible for return?
• How do I make a return?

shipping

• There are items missing from my order.
• My order arrived damaged.
• My order arrived damaged
• Can I cancel my order?
• Can I change my shipping address after my order is placed?
• How will I know when my order ships?

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subscription

• What will happen after I join Subscription?
• How do I join Subscription?
• How do I change my account information for subscription orders?
• How do I view my future deliveries?
• How do I change or cancel my subscription order?
• What is subscription?

afterpay

• afterpay

rewards

• What happens to my points if I return a product or an order is canceled?
• How do I know how many rewards points I have?
• Can my rewards points expire?
• Am I able to use points at checkout?
• Can I exchange or return a reward I received as a dermalogica rewards member?
• How do I redeem my points?

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